# WhatsApp (by Infobip)

<figure><img src="/files/bzkAIxmlXNPyAiWofRFe" alt=""><figcaption></figcaption></figure>

To configure an Infobip integration, the first step is to add a parameter configuration in the [parameter page](/configurations/parameters.md). Add the following parameter:

**whatsapp.infobip.info** – this parameter configures the Infobip end of the integration. It is also a JSON value.

<table><thead><tr><th width="164">Name</th><th width="102.79998779296875">Type</th><th width="104.5999755859375">Required</th><th>Description</th></tr></thead><tbody><tr><td><strong>omniUrl</strong></td><td>String</td><td>Yes</td><td><p>This URL is provided by infobip.</p><p>Log in to the portal.infobip.com and access this site:</p><p><a href="https://dev.infobip.com/#programmable-communications/omni-failover/list-all-omni-failover-scenarios">https://dev.infobip.com/#programmable-communications/omni-failover/list-all-omni-failover-scenarios</a></p><p>Copy the URL after the GET, remove the /scenarios at the end.</p></td></tr><tr><td><strong>user</strong></td><td>String</td><td>Yes</td><td>Your Infobip portal user</td></tr><tr><td><strong>password</strong></td><td>String</td><td>Yes</td><td>Password for the user above</td></tr><tr><td><strong>whatsappNumber</strong></td><td>String</td><td>Yes</td><td>The Whatsapp number given by Infobip</td></tr><tr><td><strong>channel</strong></td><td>String</td><td>Yes</td><td>Fixed value: “WHATSAPP”</td></tr><tr><td><strong>keyword</strong></td><td>String</td><td>Yes</td><td>The keyword used by Syntphony CAI to represent a channel</td></tr></tbody></table>

Example:

```
{
   "omniUrl": "https://h38h8.api.infobip.com/omni/1",
   "user": "MyUser",
   "password": "Password1234",
   "whatsappNumber": "447494163530",
   "channel": "WHATSAPP",
   "keyword": "myKeyword"
}
```

The last step for this configuration is to go to the Infobip portal, in the number configuration, paste your Infobip Connector URL in the URL field as shown in the image below:

<figure><img src="/files/3P4knxBh01Sz4Vwn7U6a" alt=""><figcaption></figcaption></figure>

The following URI pattern is used to build your URL:

```
https://[YOUR_SERVICE].eva.bot/eva-infobip/org/{orgUUID}/env/{envUUID}/bot/{botUUID}/channel/{channelUUID}/v1/conversations
```

<table><thead><tr><th width="160.39996337890625">URL field</th><th>Value</th></tr></thead><tbody><tr><td>orgUUID</td><td>Your organization's UUID, found on your Virtual Agent's URL.</td></tr><tr><td>envUUID</td><td>UUID of the environment your bot is in, found on your Virtual Agent's URL.</td></tr><tr><td>botUUID</td><td>UUID of the bot your channel is in, found on your Virtual Agent's URL.</td></tr><tr><td>channelUUID</td><td>UUID of the channel to be used by infobip, found in your channel list within your Virtual Agent's left menu.</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs-conversational-ai.syntphony.com/channels/add-a-channel/whatsapp-by-infobip.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.