> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/channels/add-a-channel/whatsapp-by-infobip.md).

# WhatsApp (by Infobip)

<figure><img src="/files/bzkAIxmlXNPyAiWofRFe" alt=""><figcaption></figcaption></figure>

To configure an Infobip integration, the first step is to add a parameter configuration in the [parameter page](/configurations/parameters.md). Add the following parameter:

**whatsapp.infobip.info** – this parameter configures the Infobip end of the integration. It is also a JSON value.

<table><thead><tr><th width="164">Name</th><th width="102.79998779296875">Type</th><th width="104.5999755859375">Required</th><th>Description</th></tr></thead><tbody><tr><td><strong>omniUrl</strong></td><td>String</td><td>Yes</td><td><p>This URL is provided by infobip.</p><p>Log in to the portal.infobip.com and access this site:</p><p><a href="https://dev.infobip.com/#programmable-communications/omni-failover/list-all-omni-failover-scenarios">https://dev.infobip.com/#programmable-communications/omni-failover/list-all-omni-failover-scenarios</a></p><p>Copy the URL after the GET, remove the /scenarios at the end.</p></td></tr><tr><td><strong>user</strong></td><td>String</td><td>Yes</td><td>Your Infobip portal user</td></tr><tr><td><strong>password</strong></td><td>String</td><td>Yes</td><td>Password for the user above</td></tr><tr><td><strong>whatsappNumber</strong></td><td>String</td><td>Yes</td><td>The Whatsapp number given by Infobip</td></tr><tr><td><strong>channel</strong></td><td>String</td><td>Yes</td><td>Fixed value: “WHATSAPP”</td></tr><tr><td><strong>keyword</strong></td><td>String</td><td>Yes</td><td>The keyword used by Syntphony CAI to represent a channel</td></tr></tbody></table>

Example:

```
{
   "omniUrl": "https://h38h8.api.infobip.com/omni/1",
   "user": "MyUser",
   "password": "Password1234",
   "whatsappNumber": "447494163530",
   "channel": "WHATSAPP",
   "keyword": "myKeyword"
}
```

The last step for this configuration is to go to the Infobip portal, in the number configuration, paste your Infobip Connector URL in the URL field as shown in the image below:

<figure><img src="/files/3P4knxBh01Sz4Vwn7U6a" alt=""><figcaption></figcaption></figure>

The following URI pattern is used to build your URL:

```
https://[YOUR_SERVICE].eva.bot/eva-infobip/org/{orgUUID}/env/{envUUID}/bot/{botUUID}/channel/{channelUUID}/v1/conversations
```

<table><thead><tr><th width="160.39996337890625">URL field</th><th>Value</th></tr></thead><tbody><tr><td>orgUUID</td><td>Your organization's UUID, found on your Virtual Agent's URL.</td></tr><tr><td>envUUID</td><td>UUID of the environment your bot is in, found on your Virtual Agent's URL.</td></tr><tr><td>botUUID</td><td>UUID of the bot your channel is in, found on your Virtual Agent's URL.</td></tr><tr><td>channelUUID</td><td>UUID of the channel to be used by infobip, found in your channel list within your Virtual Agent's left menu.</td></tr></tbody></table>


---

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