> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/console-roles.md).

# Console roles

### Types of Roles <a href="#types-of-profiles" id="types-of-profiles"></a>

The following table describes the five types of roles and summarizes their access and permissions across all resources:

<table data-header-hidden><thead><tr><th width="214.5999755859375">Role</th><th>Actions</th></tr></thead><tbody><tr><td><strong>Agent</strong>​</td><td><ul><li>Interact with active chats​</li><li>Activate Pending chat</li><li>Transfer chat to a supervisor</li><li>Escalate chat to supervisor</li><li>Use Quick Responses</li></ul></td></tr><tr><td><strong>Supervisor</strong>​</td><td><ul><li>Agent Team management​</li><li>Receive agent inquiries about specific chats​</li><li>Interact with redirected chats​</li><li>Arbitrary chat picking</li><li>Browse history for active and archived chats (+24h)​</li><li>View performance dashboard and metrics for chats and agents​</li></ul></td></tr></tbody></table>

{% hint style="info" %}
&#x20;**Some options are only visible on the Supervisor's panel.​**
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs-conversational-ai.syntphony.com/console-roles.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.