> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/customer-support/environment-management.md).

# Environment Management

### **Request a new environment** <a href="#request-a-new-environment" id="request-a-new-environment"></a>

#### Important considerations: <a href="#important-considerations" id="important-considerations"></a>

* The environments will be managed once the contract with the customer is signed; in case you do not have the signed document, please refer to you client manager.
* When requesting the registration you must specify if the environment will use the eva Billing ID (found in Brazil), or will use a separate one.
* In case of asking for a Billing ID with Google Europe, the creation time will be between 3 and 4 working days. Only once the ID is ready, the Cloud team will create the environment, so you should consider this timing in your schedule.
* If you need to manage a Billing ID with **Google Europe**, you will need the following data:

  \- Project Name:

  \- Project Description:

  \- Is it an Asset? (YES/NO):

  \- Client:

  \- Project code to which the transfer will be made:

  \- Project Manager:

  \- Users who will have access (short user): email addresses must be associated to an active Google G Suite account. You can do it from this link <https://accounts.google.com>

  \- Contacts, enter as many as necessary (in addition, always include those entered in the table):

<table><thead><tr><th width="177">contact_type </th><th>name</th><th> email</th></tr></thead><tbody><tr><td>Management</td><td>Name of the manager responsible for the project</td><td>Email of the manager responsible for the project</td></tr><tr><td>Management</td><td>Valerie Levy</td><td>valerie.levy@everis.com</td></tr><tr><td>Technical</td><td>Name of the technician responsible for the project</td><td>Email of the technician responsible for the project</td></tr></tbody></table>


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