> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/customer-support/portal-user-request.md).

# Portal User Request

The main purpose of this page is to detail how to request a user for and generate Shori access to the platform.

It is intended as a guide for people who need to request the creation of a access user.

## User registration <a href="#user-registration" id="user-registration"></a>

### Log-in to Support portal <a href="#log-in-to-support-portal" id="log-in-to-support-portal"></a>

Access the following link:

{% embed url="<https://shori-public.clonika.com>" %}

First step to start using the Customer Portal is to log in.

<figure><img src="/files/LPsI3DUwtUQKlwpc3y0x" alt=""><figcaption></figcaption></figure>

Next, we need to click on Multi-Tenant AAD and the Customer Portal redirects us to the Microsoft page.

<figure><img src="/files/uyKOyh72Y0ZoPBSn74kz" alt=""><figcaption></figcaption></figure>

Finally, all you have to do is log in with your account (can be or your NTT DATA account or your customer account) and you can access the Customer Portal.

### Client external users <a href="#client-external-users" id="client-external-users"></a>

For security reasons it is necessary to register external users with all, all external customers must email [**SCAI.support@nttdata.com**](mailto:SCAI.support@nttdata.com) with the following information:

* Name and Surname
* Type of identification document: DNI, Passport, etc.
* Number of the previous identification.
* Nationality
* Telephone (this will be required for the double authentication factor).

The access request will be processed once the mail with the above-mentioned data has been received.


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