> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/live-agent/login.md).

# Login

## First Access

Anytime a new user is registered, an email is sent to the registered email address with the credentials to access the platform. In this email you will find:

* Direct link of your Enterprise account
* Organization name
* User (the email address)
* Temporary password

To reset your password, click on the link provided in the email. This link is valid for a one-time use or for 24 hours before it expires. You can request a new link from this same page in any instance.

### Log into the Platform <a href="#log-into-the-platform" id="log-into-the-platform"></a>

After registration, go to the login page and enter your credentials, starting with your organization name, email, and password.

.

<figure><img src="https://4008706377-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fn6zS4HeuuVpRHZEvDiFU%2Fuploads%2FFxLrtD4MIpqLm03Kqb7g%2Fimage.png?alt=media&amp;token=173920b3-7b51-4a26-bf00-1effd6b00e44" alt="" width="375"><figcaption><p>Login page</p></figcaption></figure>

### Supported Browsers <a href="#supported-browsers" id="supported-browsers"></a>

For a better experience, we recommend using the latest versions of Google Chrome or Microsoft Edge.

Internet Explorer and access via mobile devices are not supported.

{% hint style="success" %}
If you are the first company user and you need to create agents, please reffer to [Create Agents.](https://docs-conversational-ai.syntphony.com/live-agent/pages/WZIESSVXDm3mDh0607yg#id-3.-create-agents)
{% endhint %}


---

# Agent Instructions
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