# User Guide

## Current Version

- [Welcome](https://docs-conversational-ai.syntphony.com/welcome.md)
- [What's New](https://docs-conversational-ai.syntphony.com/whats-new.md)
- [Login](https://docs-conversational-ai.syntphony.com/getting-started/login.md)
- [Glossary](https://docs-conversational-ai.syntphony.com/getting-started/glossary.md)
- [Create and manage profiles](https://docs-conversational-ai.syntphony.com/getting-started/create-and-manage-profiles.md): This section explains profile types in Syntphony CAI, access scope per profile and how to create and manage permissions.
- [Language Models](https://docs-conversational-ai.syntphony.com/getting-started/language-models.md)
- [Syntphony NLP](https://docs-conversational-ai.syntphony.com/getting-started/language-models/syntphony-nlp.md): Syntphony CAI NLP description and main features
- [Other NLP and LLM Connectors](https://docs-conversational-ai.syntphony.com/getting-started/language-models/other-nlp-and-llm-connectors.md)
- [FAQs](https://docs-conversational-ai.syntphony.com/getting-started/language-models/faqs.md): This FAQ document provides answers to the most common questions about the Syntphony NLP
- [Create a Project](https://docs-conversational-ai.syntphony.com/create-a-project.md)
- [Overview](https://docs-conversational-ai.syntphony.com/ai-agents/overview.md): Agentics are reshaping how Conversational AI systems are designed and operated.
- [Main concepts](https://docs-conversational-ai.syntphony.com/ai-agents/main-concepts.md)
- [Governance types](https://docs-conversational-ai.syntphony.com/ai-agents/governance-types.md)
- [Supervisor](https://docs-conversational-ai.syntphony.com/ai-agents/supervisor.md)
- [AI Agents](https://docs-conversational-ai.syntphony.com/ai-agents/ai-agents.md)
- [Knowledge](https://docs-conversational-ai.syntphony.com/ai-agents/knowledge.md)
- [Collections](https://docs-conversational-ai.syntphony.com/ai-agents/knowledge/collections.md): Find information faster by organizing and grouping knowledge sources.
- [Sources](https://docs-conversational-ai.syntphony.com/ai-agents/knowledge/sources.md)
- [Actions](https://docs-conversational-ai.syntphony.com/ai-agents/actions.md)
- [Context variables](https://docs-conversational-ai.syntphony.com/ai-agents/actions/context-variables.md)
- [Manipulating context variables](https://docs-conversational-ai.syntphony.com/ai-agents/actions/manipulating-context-variables.md)
- [How to...](https://docs-conversational-ai.syntphony.com/ai-agents/actions/how-to....md)
- [Overview](https://docs-conversational-ai.syntphony.com/nlu-agents/overview.md)
- [Main Concepts](https://docs-conversational-ai.syntphony.com/nlu-agents/glossary.md)
- [NLU Agents](https://docs-conversational-ai.syntphony.com/nlu-agents/nlu-agents.md)
- [Build from Scratch](https://docs-conversational-ai.syntphony.com/nlu-agents/nlu-agents/build-your-first-bot.md): With this step-by-step guide, you'll find out how easy and simple it is to create a virtual agent with Syntphony CAI!
- [Importing](https://docs-conversational-ai.syntphony.com/nlu-agents/nlu-agents/importing.md)
- [Pre-Built Templates](https://docs-conversational-ai.syntphony.com/nlu-agents/nlu-agents/pre-built-templates.md): With Syntphony CAI you can use ready-to-use bot templates and adjust the virtual agent's messages to your needs
- [Training task](https://docs-conversational-ai.syntphony.com/nlu-agents/nlu-agents/training-task.md)
- [Testing](https://docs-conversational-ai.syntphony.com/testing.md): Syntphony CAI offers tools to test your virtual agent and verify the assertiveness level
- [Automated Test](https://docs-conversational-ai.syntphony.com/testing/automated-test.md)
- [Simulate Dialog](https://docs-conversational-ai.syntphony.com/testing/simulate-dialog.md)
- [Advanced Request](https://docs-conversational-ai.syntphony.com/testing/advanced-request.md)
- [View Logs](https://docs-conversational-ai.syntphony.com/testing/view-logs.md)
- [Data Masking of Personal Identificable Information](https://docs-conversational-ai.syntphony.com/data-masking-of-personal-identificable-information.md)
- [Flows](https://docs-conversational-ai.syntphony.com/build-dialogs/flows.md)
- [Dialog Cells](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells.md)
- [Answer](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/answer.md)
- [Code](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/code.md)
- [Input](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/input.md)
- [Intent](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/intent.md)
- [End](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/end.md)
- [Entity](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/entity.md)
- [Jump](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/jump.md)
- [Prompt cell](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/prompt-cell.md): A simple and user-friendly way to harness the capabilities of LLMs in your conversations
- [Prompt crafting](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/prompt-cell/prompt-crafting.md): How to craft prompts with clarity and relevance for more reliable results
- [Practical examples](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/prompt-cell/practical-examples.md)
- [Rule](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/rule.md)
- [Variable answers using Code and Rule cells](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/rule/variable-answers-using-code-and-rule-cells.md)
- [Enable and disable flows using Rule Cells](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/rule/enable-and-disable-flows-using-rule-cells.md)
- [Services](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/services.md)
- [Transfer](https://docs-conversational-ai.syntphony.com/build-dialogs/dialog-cells/transfer.md)
- [Dynamic Content and Contexts](https://docs-conversational-ai.syntphony.com/build-dialogs/dynamic-content-and-contexts.md): Several cells allow you to dynamically build content, from Answers to Gen AI prompts and more. This page will assist you to fully understand Syntphony CAI's capabilities for creating Dynamic Content.
- [Multilingual Agent](https://docs-conversational-ai.syntphony.com/build-dialogs/multilingual-agent.md): Create virtual agents capable of understanding and speaking different languages
- [Overview](https://docs-conversational-ai.syntphony.com/voice-gateway/overview.md)
- [Technical Capabilities](https://docs-conversational-ai.syntphony.com/voice-gateway/technical-capabilities.md)
- [Call properties](https://docs-conversational-ai.syntphony.com/voice-gateway/call-properties.md)
- [EVG Connector](https://docs-conversational-ai.syntphony.com/voice-gateway/evg-connector.md): Voice Gateway
- [Configure DNIS](https://docs-conversational-ai.syntphony.com/voice-gateway/evg-connector/configure-dnis.md)
- [Amazon Connect](https://docs-conversational-ai.syntphony.com/voice-gateway/amazon-connect.md)
- [Cisco Unified Contact Center Enterprise](https://docs-conversational-ai.syntphony.com/voice-gateway/cisco-unified-contact-center-enterprise.md)
- [Integrating Cisco VXML](https://docs-conversational-ai.syntphony.com/voice-gateway/cisco-unified-contact-center-enterprise/integrating-cisco-vxml.md)
- [Genesys Cloud CX](https://docs-conversational-ai.syntphony.com/voice-gateway/genesys-cloud-cx.md)
- [AI features](https://docs-conversational-ai.syntphony.com/generative-ai/ai-features.md)
- [Assist Answer](https://docs-conversational-ai.syntphony.com/generative-ai/assist-answer.md): A quick and efficient way to enhance your answers with the power of generative AI
- [Examples Generator](https://docs-conversational-ai.syntphony.com/generative-ai/examples-generator.md): Speed up your knowledge base creation process and training by automatically generating a list of context-related utterance examples for each intent.
- [Rephrase Answer](https://docs-conversational-ai.syntphony.com/generative-ai/rephrase-answer.md)
- [Zero-Shot LLM](https://docs-conversational-ai.syntphony.com/zero-shot-llm.md)
- [Channels](https://docs-conversational-ai.syntphony.com/channels/add-a-channel.md): A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.
- [WhatsApp (by Infobip)](https://docs-conversational-ai.syntphony.com/channels/add-a-channel/whatsapp-by-infobip.md): With Syntphony Conversational we can integrate the WhatsApp channel via the Meta Infobip BSP using our connector.
- [Facebook Messenger](https://docs-conversational-ai.syntphony.com/channels/add-a-channel/facebook-messenger.md): With Syntphony Conversational AI we can integrate with Facebook Messenger
- [Microsoft Teams](https://docs-conversational-ai.syntphony.com/channels/add-a-channel/microsoft-teams.md)
- [Integrating Existing Channels](https://docs-conversational-ai.syntphony.com/channels/add-a-channel/channels.md): How to integrate other messaging platforms and smart assistants, such as Facebook Messenger, Whatsapp and Google Assistant
- [Webchat Plugin](https://docs-conversational-ai.syntphony.com/channels/webchat-plugin.md): A tool for webchat widget customization and easy implementation into your website, app and mobile channels.
- [Parameters](https://docs-conversational-ai.syntphony.com/configurations/parameters.md): Create and manage variables in answers through parameters
- [Advanced Resources](https://docs-conversational-ai.syntphony.com/configurations/advanced-resources.md): Unlock features to enhance your Virtual Agent performance
- [Other Options](https://docs-conversational-ai.syntphony.com/configurations/other-options.md): Enhance your virtual agent with advanced Syntphony CAI features
- [Intent Navigator](https://docs-conversational-ai.syntphony.com/configurations/other-options/intent-navigator.md)
- [Dashboards](https://docs-conversational-ai.syntphony.com/analytics-and-insights/dashboards.md)
- [Overview](https://docs-conversational-ai.syntphony.com/analytics-and-insights/dashboards/overview.md)
- [Conversations](https://docs-conversational-ai.syntphony.com/analytics-and-insights/dashboards/conversations.md)
- [Funnel charts](https://docs-conversational-ai.syntphony.com/analytics-and-insights/dashboards/funnel-charts.md): An easy way to visualize your customer journey and compare multiple scenarios
- [User messages](https://docs-conversational-ai.syntphony.com/analytics-and-insights/dashboards/user-messages.md)
- [Reports](https://docs-conversational-ai.syntphony.com/analytics-and-insights/dashboards/reports.md)
- [External Analytics Platforms](https://docs-conversational-ai.syntphony.com/analytics-and-insights/external-analytics-platforms.md)
- [Supervisor AI](https://docs-conversational-ai.syntphony.com/analytics-and-insights/supervisor-ai.md)
- [Overview](https://docs-conversational-ai.syntphony.com/api-docs/overview.md)
- [API Guidelines](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines.md): This section covers important information needed to configure and integrate third party services to Syntphony CAI.
- [Conversation API](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/creating-channels-the-conversation-api.md): How to integrate own channels and custom interfaces in Syntphony CAI
- [Cloner API](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/cloner.md): How to export or import the Bot structure, including various kinds of information, such as: Basic Bot Data, Intentions, Entity, Registered Flows, Channels and etc
- [Management API](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api.md): The Management API allows you to fully integrate all functions within the Syntphony CAI's Cockpit into your own service or system, seamlessly integrating Syntphony CAI's system within your solution.
- [Admin API](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/admin-api.md)
- [Bot Admin](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/admin-api/bot-admin.md): The Bot Admin API handles a universal lookup and the relations of Virtual Agents across all environments.
- [Environment](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/admin-api/environment.md): The Environment API alows you to retrieve information about Environments within an organization.
- [Organization](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/admin-api/organization.md): The Organization API helps you acquire information from your organizations, and your client credentials.
- [User](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/admin-api/user.md): The User API allows you to search, create and edit existing users, as well as set their user configuration values.
- [Notification](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/admin-api/notification.md): The Notification API helps you acquire notifications to your user and mark as read
- [Instance API](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api.md)
- [Agent](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/agent.md): The Agent API handles methods to create and manage each agent and its relations of a Virtual Agent.
- [Knowledge AI](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/knowledge-ai.md): The Knowledge AI (former Automated Learning) API contains methods for both it's related models: Documents, which contains the text to perform them, and Questions, which are assigned to Documents.
- [Knowledge AI NLP](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/knowledge-ai-nlp.md): This API supplies a single endpoint which allows you to perform conversations through the Knowledge AI (Automated Learning) for simulations.
- [Answer](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/answer.md): Answers are what we return when the conversation API identifies what the user's request are, according to our dialog manager.
- [Automated Tests](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/automated-tests.md): The Automated Tests API contains all methods related to all models used in Automated Tests.
- [Bot](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/bot.md): Bots are your Virtual Agents.
- [Broker](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/broker.md): Further described at the Conversation API section, those are the methods used on conversation.
- [Channel](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/channel.md): The Channel API handles methods to create and manage each Channel of a Virtual Agent.
- [Dashboard](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/dashboard.md): The Dashboard API handles large data for the purpose of customer usage analytics.
- [Dialog Manager](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/dialog-manager.md): The Dialog Manager is where you configure and draw your flows; Those are the methods you'll need to setup a user flow, configure each Cell and link them.
- [Entity](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/entity.md): The Entity API handle the CRUD operations for Entities, System Entities, and also an auxiliary method for the Dialog Manager.
- [Generative Service](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/generative-service.md): The Generative Service API handles all integration with LLMs and generative content.
- [Intent](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/intent.md): The Intent API handles Intents and their utterances, also handling their mass import through files, known as Bulk Training.
- [Parameters](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/parameters.md): The Parameter API handles global parameters that either affects the current environment, or Bots individually. Bot parameters overrides environment parameters locally.
- [Tag](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/tag.md): The tag API handles searching with tags
- [Technical Log](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/technical-log.md): The technical log API handles showing the logs from one conversation inside bot simulator
- [Training](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/training.md): The training API handles all training methods for bots that both use AL or not.
- [Transactional Service](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/transactional-service.md): The Transactional Service API handles all transactional services used in your flows.
- [Rest Connector](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/rest-connector.md): The Rest Connector API handles all rest connectors used in your flows. They share the transactional service subpath.
- [Wait Input](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/wait-input.md): The Wait input API handles your Wait input Cells found in your flows.
- [Websnippet](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/management-api/instance-api/websnippet.md): The Web API handles you conversation with websnippet.
- [Webhooks](https://docs-conversational-ai.syntphony.com/api-docs/api-guidelines/webhooks.md): This section explains each of the webhooks that can be declared within the Cockpit to improve the user experience and give the user a customized conversation for his needs
- [Infrastructure Guidelines](https://docs-conversational-ai.syntphony.com/api-docs/infrastructure-guidelines.md): This section covers important information needed to configure and install Syntphony CAI
- [Syntphony CAI server Installation guide](https://docs-conversational-ai.syntphony.com/api-docs/infrastructure-guidelines/syntphony-cai-server-installation-guide.md)
- [Maintenance Methods](https://docs-conversational-ai.syntphony.com/api-docs/infrastructure-guidelines/maintenance-methods.md): Eva-server installations will find the need for some managing methods. Those are listed below.
- [Supported/verified third-party software](https://docs-conversational-ai.syntphony.com/api-docs/infrastructure-guidelines/supported-verified-third-party-software.md): Table of third-party software versions supported by Syntphony CAI in the version 4.0, a technical documentation for your interest
- [Data Structure](https://docs-conversational-ai.syntphony.com/api-docs/appendices.md): This section covers information needed to understand Syntphony CAI's data structure and how to extract useful data. Data is split between distinct schemas: 2 in admin and 1 in environment.
- [Admin Data Structure](https://docs-conversational-ai.syntphony.com/api-docs/appendices/admin-data-structure.md)
- [Environment Data Structure](https://docs-conversational-ai.syntphony.com/api-docs/appendices/environment-data-structure.md): Each environment has all their data contained within their own, isolated database structure
- [Overview](https://docs-conversational-ai.syntphony.com/messaging/overview.md): Your complete guide to connecting with customers through powerful messaging.
- [Login](https://docs-conversational-ai.syntphony.com/messaging/login.md)
- [Communication](https://docs-conversational-ai.syntphony.com/messaging/communication.md): Once you've set up your groups, picking the right audience is super easy. The time you spend organizing contacts upfront really pays off when you can instantly select exactly who needs to hear your me
- [Contact Planning](https://docs-conversational-ai.syntphony.com/messaging/contact-planning.md): Create and manage contact groups for targeted messaging campaigns with smart segmentation tools
- [Technology](https://docs-conversational-ai.syntphony.com/messaging/technology.md)
- [Build](https://docs-conversational-ai.syntphony.com/messaging/build.md): Message templates are designed to streamline your messaging process, offering flexibility in design and functionality to meet diverse communication needs effectively. Whether you choose a simple or ad
- [Analytics](https://docs-conversational-ai.syntphony.com/messaging/analytics.md)
- [Administration](https://docs-conversational-ai.syntphony.com/messaging/administration.md)
- [Overview](https://docs-conversational-ai.syntphony.com/overview.md)
- [Login](https://docs-conversational-ai.syntphony.com/login.md)
- [Console roles](https://docs-conversational-ai.syntphony.com/console-roles.md): This page describes the types of roles in Syntphony Live Agent Console, how to create a new user and manage permissions.
- [Agent Workspace](https://docs-conversational-ai.syntphony.com/agent-workspace.md): A Real-Time Customer Engagement System
- [Teams Workspace](https://docs-conversational-ai.syntphony.com/teams-workspace.md)
- [Dashboard](https://docs-conversational-ai.syntphony.com/dashboard.md): Comprehensive analytics interface for monitoring performance metrics.
- [Settings](https://docs-conversational-ai.syntphony.com/settings.md): Customization center for platform settings and operational parameters.
- [Overview](https://docs-conversational-ai.syntphony.com/security-and-compliance/overview.md)
- [Compliance and Certifications](https://docs-conversational-ai.syntphony.com/security-and-compliance/compliance-and-certifications.md)
- [Product Security](https://docs-conversational-ai.syntphony.com/security-and-compliance/product-security.md)
- [Data Security](https://docs-conversational-ai.syntphony.com/security-and-compliance/data-security.md)
- [Privacy](https://docs-conversational-ai.syntphony.com/security-and-compliance/privacy.md)
- [Incident Management & Response](https://docs-conversational-ai.syntphony.com/security-and-compliance/incident-management-and-response.md)
- [Availability & Reliability](https://docs-conversational-ai.syntphony.com/security-and-compliance/availability-and-reliability.md)
- [Organizational Security](https://docs-conversational-ai.syntphony.com/security-and-compliance/organizational-security.md)
- [Business Continuity](https://docs-conversational-ai.syntphony.com/security-and-compliance/business-continuity.md)
- [Infrastructure](https://docs-conversational-ai.syntphony.com/security-and-compliance/infrastructure.md)
- [Threat Management](https://docs-conversational-ai.syntphony.com/security-and-compliance/threat-management.md)
- [Sub-Processors](https://docs-conversational-ai.syntphony.com/security-and-compliance/sub-processors.md)
- [Support Policy](https://docs-conversational-ai.syntphony.com/customer-support/support-policy.md): This section details all NTT DATA Syntphony Conversational AI support services included in the subscription
- [Support Levels](https://docs-conversational-ai.syntphony.com/customer-support/support-levels.md)
- [Service Level Agreement](https://docs-conversational-ai.syntphony.com/customer-support/service-level-agreement.md)
- [Severity Levels](https://docs-conversational-ai.syntphony.com/customer-support/severity-levels.md)
- [Legacy Support](https://docs-conversational-ai.syntphony.com/customer-support/legacy-support.md)
- [Lifecycle Policy](https://docs-conversational-ai.syntphony.com/customer-support/lifecycle-policy.md)
- [Support Procedures](https://docs-conversational-ai.syntphony.com/customer-support/support-procedures.md): How to get support for eva server and eva cloud versions.
- [Portal User Request](https://docs-conversational-ai.syntphony.com/customer-support/portal-user-request.md)
- [Tickets Creation](https://docs-conversational-ai.syntphony.com/customer-support/tickets-creation.md)
- [Environment Management](https://docs-conversational-ai.syntphony.com/customer-support/environment-management.md)

## eva 3.4.1

- [What's new](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/whats-new.md): This section contains release information for the eva server Conversational AI 3.4.1. All information in this section describes the last updates for the last version published.
- [Changelog](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/changelog.md): On this page you will see production updates for eva
- [Overview](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/overview.md)
- [Virtual Agents](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/overview/virtual-agents.md)
- [Main Concepts of eva](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/overview/basic-concepts.md): A summary of eva's features is ranked in order of importance.
- [Glossary](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/overview/glossary.md): Getting familiar with eva terms
- [Developing virtual agents](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot.md): Welcome to Dialog Manager: eva's main tool, where you will find countless resources to develop your dialogs  and create your knowledge base.
- [Quick Start with eva](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/build-your-first-bot.md)
- [Dialog Flows](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-flows.md)
- [Dialog Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells.md)
- [Intent Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/intent-cells.md)
- [Entity Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/entity-cells.md)
- [Answer Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/answer-cells.md): Description of how to use answer cells to respond to virtual assistant users.
- [Service Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/service-cells.md)
- [Input Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/input-cells.md)
- [Jump Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/jump-cells.md)
- [End Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/end-cells.md)
- [Code Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/code-cells.md)
- [Rule Cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/rule-cells.md)
- [Training task](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/training-task.md)
- [Export and import agents](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/export-and-import-agents.md)
- [Create virtual agents from templates](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/create-virtual-agents-from-templates.md): With eva you can use ready-to-use bot templates and adjust the bot's messages to your needs
- [Create and manage users](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/develop-your-bot/create-and-manage-users.md)
- [Channels](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/add-a-channel.md): A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.
- [Integrating Existing Channels](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/add-a-channel/channels.md): How to integrate other messaging platforms and smart assistants, such as Facebook Messenger, Whatsapp and Google Assistant
- [Testing Virtual Agents](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/testing-virtual-agents.md): eva offers tools to test your virtual agent and verify the assertiveness level
- [Test a virtual agent](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/testing-virtual-agents/test-a-virtual-agent.md)
- [Automated Test](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/testing-virtual-agents/automated-test.md)
- [Natural Language](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/natural-language.md)
- [eva NLP](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/natural-language/eva-nlp.md): eva NLP description and main features
- [Training with eva NLP](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/natural-language/train-your-bot.md): After building a flow, you have to make sure that they are connected to the right answers. Here, you will learn the best way to do this
- [Training with eva Automated Learning](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/natural-language/training-with-eva-automated-learning.md): A software to ease up
- [Using other NLP engines](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/natural-language/using-other-nlp-engines.md)
- [Analytics](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/analytics.md): eva allows you to connect to dashboard tools to analyze your virtual agent's performance
- [External analytics platforms](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/analytics/external-analytics-platforms.md)
- [Experience](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/experience.md)
- [Context Management](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/experience/base-architecture.md): eva's platform is based on a microservices architecture and every component has its Rest APIs. A basic understanding of this architecture will help you understand the APIs
- [Advanced Options](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/advanced-options.md): Enhance your virtual agent with advanced eva features
- [Parameters](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/advanced-options/parameters.md): With eva, you can create and manage variables in responses through the parameters
- [Intent Navigator](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/advanced-options/intent-navigator.md)
- [PII Data masking](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/advanced-options/pii-data-masking.md)
- [How Tos](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/how-tos.md): In this chapter, we will give you tips on how to best use eva
- [Creating variable answers with Code and Rule cells](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/how-tos/creating-variable-answers-with-code-and-rule-cells.md)
- [Videos](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/using-eva/how-tos/videos.md): Discover our video platform and find out some use cases, as well as practical tips on how to use eva solution
- [eva server Installation guide](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/eva-server-installation-guide.md)
- [API Guidelines](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/api-guidelines.md): This manual will cover important information needed to configure and integrate services to eva. It also provides a data extraction chapter, explaining all eva’s tables and columns
- [Conversation API](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/api-guidelines/creating-channels-the-conversation-api.md): How to integrate own channels and custom interfaces in eva
- [Cloner API](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/api-guidelines/cloner.md): How to export or import the Bot structure, including various kinds of information, such as: Basic Bot Data, Intentions, Entity, Registered Flows, Channels and etc
- [Webhooks](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/api-guidelines/webhooks.md): This section explains each of the webhooks that can be declared within the Cockpit to improve the user experience and give the user a customized conversation for his needs
- [Supported/verified third-party software](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/supported-verified-third-party-software.md): Table of third-party software versions supported by eva in the version 3.3, a technical documentation for your interest
- [Appendices](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/appendices.md): There are 25 other available tables in eva, from API Key to Utterances
- [Data Extraction](https://docs-conversational-ai.syntphony.com/_eva-3.4.1_1/for-technicians/data-extraction.md): Understating eva's database

## eva 3.3.1

- [What's new](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/whats-new.md): This section contains release information for the eva server Conversational AI 3.4.1. All information in this section describes the last updates for the last version published.
- [Changelog](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/changelog.md): On this page you will see production updates for eva
- [Overview](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/overview.md)
- [Virtual Agents](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/overview/virtual-agents.md)
- [Main Concepts of eva](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/overview/basic-concepts.md): A summary of eva's features is ranked in order of importance.
- [Glossary](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/overview/glossary.md): Getting familiar with eva terms
- [Developing virtual agents](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot.md): Welcome to Dialog Manager: eva's main tool, where you will find countless resources to develop your dialogs  and create your knowledge base.
- [Quick Start with eva](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/build-your-first-bot.md)
- [Dialog Flows](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-flows.md)
- [Dialog Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells.md)
- [Intent Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/intent-cells.md)
- [Entity Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/entity-cells.md)
- [Answer Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/answer-cells.md): Description of how to use answer cells to respond to virtual assistant users.
- [Service Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/service-cells.md)
- [Input Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/input-cells.md)
- [Jump Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/jump-cells.md)
- [End Cells](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/end-cells.md)
- [Training task](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/training-task.md)
- [Create and manage users](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/develop-your-bot/create-and-manage-users.md)
- [Channels](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/add-a-channel.md): A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.
- [Testing Virtual Agents](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/testing-virtual-agents.md): eva offers tools to test your virtual agent and verify the assertiveness level
- [Test a virtual agent](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/testing-virtual-agents/test-a-virtual-agent.md)
- [Automated Test](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/testing-virtual-agents/automated-test.md)
- [Natural Language](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/natural-language.md)
- [eva NLP](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/natural-language/eva-nlp.md): eva NLP description and main features
- [Training with eva NLP](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/natural-language/train-your-bot.md): After building a flow, you have to make sure that they are connected to the right answers. Here, you will learn the best way to do this
- [Training with eva Automated Learning](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/natural-language/training-with-eva-automated-learning.md): A software to ease up
- [Using other NLP engines](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/natural-language/using-other-nlp-engines.md)
- [Analytics](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/analytics.md): eva allows you to connect to dashboard tools to analyze your virtual agent's performance
- [External analytics platforms](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/analytics/external-analytics-platforms.md)
- [Experience](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/experience.md)
- [Context Management](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/experience/base-architecture.md): eva's platform is based on a microservices architecture and every component has its Rest APIs. A basic understanding of this architecture will help you understand the APIs
- [Advanced Options](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/advanced-options.md): Enhance your virtual agent with advanced eva features
- [Parameters](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/advanced-options/parameters.md): With eva, you can create and manage variables in responses through the parameters
- [How Tos](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/how-tos.md): In this chapter, we will give you tips on how to best use eva
- [Videos](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/using-eva/how-tos/videos.md): Discover our video platform and find out some use cases, as well as practical tips on how to use eva solution
- [API Guidelines](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/api-guidelines.md): This manual will cover important information needed to configure and integrate services to eva. It also provides a data extraction chapter, explaining all eva’s tables and columns
- [Conversation API](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/api-guidelines/creating-channels-the-conversation-api.md): How to integrate own channels and custom interfaces in eva
- [Cloner API](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/api-guidelines/cloner.md): How to export or import the Bot structure, including various kinds of information, such as: Basic Bot Data, Intentions, Entity, Registered Flows, Channels and etc
- [Integrating Existing Channels](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/api-guidelines/channels.md): How to integrate other messaging platforms and smart assistants, such as Facebook Messenger, Whatsapp and Google Assistant
- [Webhooks](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/api-guidelines/webhooks.md): This section explains each of the webhooks that can be declared within the Cockpit to improve the user experience and give the user a customized conversation for his needs
- [Supported/verified third-party software](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/supported-verified-third-party-software.md): Table of third-party software versions supported by eva in the version 3.3, a technical documentation for your interest
- [Appendices](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/appendices.md): There are 25 other available tables in eva, from API Key to Utterances
- [Data Extraction](https://docs-conversational-ai.syntphony.com/eva-3.3.1-1/for-technicians/data-extraction.md): Understating eva's database


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