> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/messaging/communication.md).

# Communication

## Direct Messages

Direct messaging lets you connect with individual customers in just a few clicks. Follow these steps to engage your customers effortlessly.

1. **Enter phone number**
2. **Pick sender number**
   * Choose a sender number from the list of numbers you've previously set up. This feature offers flexibility and personalization in your communication.
3. **Select a template**
   * Choose from your collection of pre-existing message templates. Alternatively, if you prefer, you can create a new one that suits the current communication need.
4. **Preview message**
   * Before sending, take a moment to preview your message. The preview will appear on the right side of your screen, allowing you to see what exactly your customer will receive.
5. **Hit send**

These messages are perfect for a wide range of scenarios, enhancing your customer service and business communication. Perfect for following up after purchases, sending appointment reminders, sharing order updates, and adding that personal touch with thank you messages.

## Broadcast Messages

Now if you need to reach lots of people at once, we've got two easy options to get started:

* **Upload a CSV file**: Have a spreadsheet with your contacts? Simply upload it and we'll handle the rest.
* **Use your existing groups**: Use groups you've already created


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