> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/security-and-compliance/business-continuity.md).
# Business Continuity
### Business Continuity Plan
NTT DATA eva® maintains a written Business Continuity Plan that documents the organization’s processes for triaging, remediating, and recovering from catastrophic incidents or disasters that may affect critical business processes.
### Data Backups
eva services are deployed into multiple physically redundant zones within Google Cloud Platform (GCP) and Microsoft Azure regions. Data is replicated in near real-time across multiple zones. Any zone can fail, and the service continues to operate normally.
In addition, critical settings and customer subscription configurations are backed up on at least a daily basis. Backup system settings are secured, encrypted, reviewed and monitored on a weekly basis to ensure this is operating effectively. In addition, access to backup media is highly restricted, ensuring that customer data remains secure and confidential.
### Disaster Recovery Plan
Eva implements a disaster recovery plan that outlines its response to unplanned disruptions such as natural disasters, power outages, and cyber-attacks.
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