> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/readme.md).

# Welcome

This guide has been designed to help you navigate and maximize the potential of your customer support platform. Whether you're an agent handling conversations, a supervisor managing teams, or an administrator configuring the system, this documentation provides the information you need to succeed.

## Overview

The Live Agent Console is a comprehensive solution that enables human agents to manage real-time conversations with customers across multiple channels. This platform allows for seamless handovers between automated bots from [**Syntphony Conversational AI**](https://docs.eva.bot/user-guide) and others, to human agents.

Live Agent Console operates seamlessly within your website's ecosystem or through WhatsApp, eliminating the need to install any special software.

## Features

With features like real-time messaging, conversation management, and agent performance tracking, the Live Agent Console enhances customer service efficiency while maintaining high-quality support experiences.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Real-time Chat</strong></td><td>Real-time messaging for direct customer support.</td><td></td><td></td><td><a href="/syntphony-live-agent-console/agent-console/index.md">Agent Workspace</a></td></tr><tr><td><strong>Chat History</strong></td><td>Review previous conversations and operational context.</td><td></td><td></td><td><a href="/syntphony-live-agent-console/supervisor-workspace/index-1.md">Dashboard</a></td></tr><tr><td><strong>Seamless Handover</strong></td><td>Transfer conversations from automation to human agents.</td><td></td><td></td><td><a href="/syntphony-live-agent-console/supervisor-workspace/index.md">Teams Tab</a></td></tr><tr><td><strong>Routing</strong></td><td>Configure channel sources, teams, and assignment flow.</td><td></td><td></td><td><a href="/syntphony-live-agent-console/supervisor-workspace/index.md">Teams Tab</a></td></tr><tr><td><strong>Dashboards</strong></td><td>Monitor team and agent metrics over time.</td><td></td><td></td><td><a href="/syntphony-live-agent-console/supervisor-workspace/index-1.md">Dashboard</a></td></tr></tbody></table>


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# Agent Instructions
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