> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/agent-console/index/agent-status.md).

# Agent status

Agents can set their availability status, which helps manage their workload effectively. The current status indicators that show an agent's availability are:

<table><thead><tr><th width="134">Status</th><th width="427.60003662109375">Description</th></tr></thead><tbody><tr><td><mark style="background-color:green;"><strong>Online</strong></mark></td><td>Available and ready to receive new conversations</td></tr><tr><td><mark style="background-color:yellow;"><strong>Busy</strong></mark></td><td>No new assignments</td></tr><tr><td><mark style="background-color:purple;"><strong>Offline</strong></mark></td><td>Disconnected, unavailable for any conversations</td></tr></tbody></table>

## Notification sound button

The notification sound button can appear next to the status selector in the header.

* Visibility is controlled by supervisors from [Settings](/syntphony-live-agent-console/supervisor-workspace/settings.md).
* If supervisors hide the button, agents use notification sound **on by default**.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2Fgit-blob-f8380b005836d0aded02ccf4069b8c34e89e0e0a%2Fsound_button.png?alt=media" alt="Notification sound button in the header next to agent status"><figcaption></figcaption></figure>

## Related pages

* [Agent Workspace](/syntphony-live-agent-console/agent-console/index.md)
* [Chat status](/syntphony-live-agent-console/agent-console/index/chat-status.md)


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