> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/agent-console/index/chat-status.md).

# Chat status

Effective organization of conversations according to their current status ensures streamlined communication and enhances productivity. By categorizing discussions, teams can prioritize, manage, and follow up on important topics efficiently.

<table><thead><tr><th width="133.99993896484375"></th><th></th></tr></thead><tbody><tr><td><mark style="background-color:green;"><strong>Active</strong></mark></td><td>Ongoing conversations requiring agent attention. These are ongoing discussions requiring immediate attention and input from participants.</td></tr><tr><td><mark style="background-color:yellow;"><strong>Pending</strong></mark></td><td>Conversations waiting for agent assignment, waiting for additional input or decisions. It is essential to track these discussions closely and set reminders or deadlines to encourage timely responses and prevent stagnation.</td></tr><tr><td><mark style="background-color:red;"><strong>Closed</strong></mark></td><td>Resolved conversations that have reached resolution.</td></tr></tbody></table>

Efficient conversation management leads to improved decision-making, reduced miscommunication, and better time management. By clearly classifying conversations, organizations can ensure that critical topics receive the attention they require and nothing is left behind.

## Related pages

* [Agent Workspace](/syntphony-live-agent-console/agent-console/index.md)
* [Agent status](/syntphony-live-agent-console/agent-console/index/agent-status.md)


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