> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/agent-console/index/chat-tagging.md).

# Chat tagging

The agent can add tags to a chat by using the Tags button at the top right of the conversation window.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2FpVuVoI8AByz7wm2CWO9H%2Fimage.png?alt=media&amp;token=6020a32d-1034-4fd0-afce-8f6b3dc4797f" alt=""><figcaption></figcaption></figure>

When entering handover, the chat automatically acquires the "handover" tag as part of the tracking ecosystem.

The available tags for the agents can be defined by the supervisor in the settings section.

## Related pages

* [Agent Workspace](/syntphony-live-agent-console/agent-console/index.md)
* [Settings](/syntphony-live-agent-console/supervisor-workspace/settings.md)


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# Agent Instructions
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