> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/agent-console/index/take-chat.md).

# Take chat

When asked to, a bot will redirect a communication with a user to the Live Agent Console. To attend and manage a chat with a customer, the agent must first accept being assigned to that chat by using the 'Take Chat' option available when clicking on a pending chat.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2FvSPGDmnjbPQuCH6sYB0J%2Fimage.png?alt=media&amp;token=5d6f3f2c-4423-4ff2-a57c-ee2ded745230" alt="" width="305"><figcaption></figcaption></figure>

After taking a chat it is assigned by the duration of that chat, and it will be recorded in the chat record custody chain.

When taking a chat, an agent also enables related features to aid in their duties.

## Related pages

* [Agent Workspace](/syntphony-live-agent-console/agent-console/index.md)
* [Quick responses](/syntphony-live-agent-console/agent-console/index/quick-responses.md)
* [Transfer button](/syntphony-live-agent-console/agent-console/index/transfer.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/agent-console/index/take-chat.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.