> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/getting-started/console-roles.md).

# Console roles

This page describes the types of roles in Syntphony Live Agent Console, how to create a new user and manage permissions.

## Types of Roles <a href="#types-of-profiles" id="types-of-profiles"></a>

The following table describes the five types of roles and summarizes their access and permissions across all resources:

| Role           | Actions                                                                                                                                                                                                                                                                    |
| -------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Agent**      | <p>- Interact with active chats<br>- Activate pending chat<br>- Transfer chat to a supervisor<br>- Escalate chat to supervisor<br>- Use Quick Responses</p>                                                                                                                |
| **Supervisor** | <p>- Agent Team management<br>- Receive agent inquiries about specific chats<br>- Interact with redirected chats<br>- Arbitrary chat picking<br>- Browse history for active and archived chats (+24h)<br>- View performance dashboard and metrics for chats and agents</p> |

{% hint style="info" %}
**Some options are only visible on the Supervisor's panel.​**
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/getting-started/console-roles.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.