> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/supervisor-workspace/index.md).

# Teams Tab

## Purpose

Organize routing, teams, and agent assignments for handover operations across WebChat and WhatsApp sources.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2FYQSa6hQHHHyQOLouB4EN%2Fimage.png?alt=media&amp;token=0ebdc5cf-b9ce-4d17-a141-945ddfe29e10" alt=""><figcaption></figcaption></figure>

## Prerequisites

* You have supervisor or admin access.
* You have valid Syntphony Conversational AI configuration values.

## Workflow overview

Use this sequence to configure conversation routing end-to-end:

1. Configure Syntphony Conversational AI bot registrations.
2. Set up source channels and routing.
3. Create operational teams.
4. Create agent accounts.
5. Assign agents to teams and roles.

## Procedure index

Use this simple split:

* [Set up a new source](/syntphony-live-agent-console/supervisor-workspace/index/set-up-a-new-source.md)
* [Create teams](/syntphony-live-agent-console/supervisor-workspace/index/create-teams.md)
* [Create agents](/syntphony-live-agent-console/supervisor-workspace/index/create-agents.md)
* [Assign agents to teams](/syntphony-live-agent-console/supervisor-workspace/index/assign-agents-to-teams.md)
* [Teams Tab Annex](/syntphony-live-agent-console/supervisor-workspace/index/teams-tab-annex.md)

## Expected outcome

* Sources are correctly mapped to channels, and can be configured as bot-routed or Console Direct.
* Teams and agents are ready to receive routed handovers.
* Source-level handover schedules can be applied from source configuration in the Teams Tab.

## Related pages

* [Settings](/syntphony-live-agent-console/supervisor-workspace/settings.md)
* [Dashboard](https://github.com/bmcntt/syntphony-messaging-console-docs/blob/main/agent-console/supervisor-workspace/dashboard.md)
* [Archived Tab](/syntphony-live-agent-console/supervisor-workspace/archived-tab.md)
* [Console roles](/syntphony-live-agent-console/getting-started/console-roles.md)
* [What's New](/syntphony-live-agent-console/whats-new.md)


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