> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/supervisor-workspace/index/set-up-a-new-source.md).

# Set up a new source

Create and configure source channels so conversations are routed from an origin channel to the correct bot.

1. In the Console, open the **Teams Tab** and start creating a new source.
2. Enter source name and description.
3. Select the channel type (for example, WebChat or WhatsApp).
4. Configure source routing:
   * **WebChat**: select the bot that receives user handover requests.
   * **WhatsApp**: select an available phone number as origin and a bot as destination.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2Fgit-blob-e807d6f25c8f3e3c9ead8412cd9c1767f6412de5%2Fimage.png?alt=media" alt="" width="224"><figcaption></figcaption></figure>

1. If needed, enable **Console Direct** in the source definition:
   * When enabled, conversations from that source attempt handover directly to the agent console.
   * The system does not contact a bot before attempting handover.
2. Save the source and open it to review:
   * WebChat installation widget script.
   * WhatsApp routing properties.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2FtLwVCgmOFKdRoze9Yjan%2Fimage.png?alt=media&amp;token=950f388f-61ef-4f5d-b04a-280020cdd925" alt="" width="375"><figcaption></figcaption></figure>

## Configure handover schedule by source

Use the source configuration modal to define when handovers are available.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2Fgit-blob-2c2bf0fde46fe8c26037578e67d010e0ae9b360a%2Fperiods_full.png?alt=media" alt="" width="375"><figcaption></figcaption></figure>

1. Open the source in edit mode.
2. Enable **Apply handover schedule to this source**.
3. Select the source timezone.
4. Add one or more time ranges.
5. Save the source.

Operational behavior:

* You can define multiple ranges (for example, `08:00-14:00` and `15:00-19:00`).
* Each new range must start after the previous range ends.
* The full-stop option (**Disable handover for this source**) overrides schedule ranges and blocks all handovers.
* You can configure a custom message shown to end users when handover is unavailable.

Source setup can also be managed from the mirror section in the Messaging Portal.

## Related pages

* [Teams Tab](/syntphony-live-agent-console/supervisor-workspace/index.md)
* [Teams Tab Annex](/syntphony-live-agent-console/supervisor-workspace/index/teams-tab-annex.md)
* [Create teams](/syntphony-live-agent-console/supervisor-workspace/index/create-teams.md)
* [Settings](/syntphony-live-agent-console/supervisor-workspace/settings.md)


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