> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-live-agent-console/supervisor-workspace/index/teams-tab-annex.md).

# Teams Tab Annex

## Purpose

Provide detailed procedures for configuring routing, sources, teams, and agent assignment for handover operations.

## Configure Syntphony Conversational AI bots in the Messaging Portal

### Bot configuration purpose

Register bot configurations so they can be selected as destinations when creating sources in the Console.

### Prerequisites

* You have supervisor or admin access.
* You have access to your Syntphony Conversational AI organization and environment.

### Steps

1. Open your Syntphony Conversational AI portal and collect the required values.
2. Validate and prepare these variables:

| Variable                                                    | Description                                                                                            | Note                        |
| ----------------------------------------------------------- | ------------------------------------------------------------------------------------------------------ | --------------------------- |
| **Organization variables**                                  |                                                                                                        |                             |
| Organization name                                           | Name of the organization in Syntphony Conversational AI                                                |                             |
| Organization keycloak URL                                   | Obtain from login flow in browser developer tools (example: `https://keycloak-americas-admin.eva.bot`) | `https` prefix required     |
| Organization UUID                                           | Found in the URL after logging in                                                                      |                             |
| **Environment variables**                                   |                                                                                                        |                             |
| Environment client ID                                       | Found in the Environments section                                                                      |                             |
| Environment secret (Syntphony Conversational AI secret key) | Provided when the organization is created (request from NTT team if needed)                            |                             |
| Environment API key                                         | Shown in the environment details under API key                                                         |                             |
| Environment UUID                                            | Shown in the environment selector as environment key                                                   |                             |
| Environment instance                                        | Request from NTT team (example: `api-americas-instance1.eva.bot`)                                      | `https` prefix not required |
| **Bot variables**                                           |                                                                                                        |                             |
| Bot UUID                                                    | Found in the bot URL                                                                                   |                             |
| Channel UUID                                                | Found in the bot integrations section                                                                  |                             |

1. Go to the [Messaging Portal administration](https://americas-msg.syntphony.com/) section.
2. In **Syntphony Conversational AI configurations**, select **New configuration**.

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2Fgit-blob-f63010d91f3eee942b91ccc3ff3b7d9839fe2cd8%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

1. Fill the configuration form (required fields are starred):

<figure><img src="https://872231112-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhWsbXR4KrslyXCVncNZ%2Fuploads%2Fgit-blob-f4bd3adb705af3f6dd41308f2cbdf7038313ccf9%2Fimage.png?alt=media" alt="" width="375"><figcaption></figcaption></figure>

### Validation

* The bot appears as an available destination when you create a new source in Teams Tab.

### Notes

* This is the only procedure in this flow that requires entering the Messaging Portal directly.

## Related pages

* [Teams Tab](/syntphony-live-agent-console/supervisor-workspace/index.md)
* [Settings](/syntphony-live-agent-console/supervisor-workspace/settings.md)
* [Dashboard](https://github.com/bmcntt/syntphony-messaging-console-docs/blob/main/agent-console/supervisor-workspace/dashboard.md)
* [Console roles](/syntphony-live-agent-console/getting-started/console-roles.md)
* [What's New](/syntphony-live-agent-console/whats-new.md)


---

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