> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-messaging-portal/getting-started/login.md).

# Login

## Purpose

Access the Messaging Portal with your organization credentials after account provisioning.

## Who this is for

All portal users (agents, supervisors, and administrators).

## First access

When a portal user is created, an email is sent to the registered address. The email includes:

* Direct link to your organization tenant
* Organization name
* Username (email address)
* Link to create or reset your password

Use the link in the email to set your password. The link is valid for one-time use or for 24 hours before it expires.

## Steps

1. Open the Messaging Portal login URL provided by your administrator.
2. Enter organization name, email, and password.
3. Sign in and confirm you reach the [Dashboard](/syntphony-messaging-portal/dashboard.md) or your default landing module.

### Log into the platform

<figure><img src="https://3261478287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXHkoH2WwcemdqskPI0KI%2Fuploads%2Fgit-blob-6c7df3990677e43e9a91ca8d19a965c78ee6dd23%2Fimage.png?alt=media" alt="" width="358"><figcaption><p>Login page</p></figcaption></figure>

### Supported browsers

Use the latest versions of Google Chrome or Microsoft Edge for best compatibility.

Internet Explorer and access via mobile devices are not supported.

## Troubleshooting

* **Expired activation link:** Request a new invitation from an administrator via [User Management](/syntphony-messaging-portal/messaging-tools/administration/user-management.md).
* **Wrong organization:** Confirm the organization name matches the invitation email.

## Expected outcome

You can sign in and access modules allowed by your assigned role.

## Related pages

* [Dashboard](/syntphony-messaging-portal/dashboard.md)
* [Create and manage roles](broken://pages/JjjojIyKxaiBPzzLwvtg)
* [User Management](/syntphony-messaging-portal/messaging-tools/administration/user-management.md)


---

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