> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-messaging-portal/messaging-tools/administration/user-management.md).

# User Management

## Purpose

Create and maintain **Messaging Portal** user accounts, role assignments, and access scope.

## Who this is for

Administrators responsible for onboarding portal operators and supervisors.

## Prerequisites

* Administrator role in the Messaging Portal.
* Role profiles defined in [Role Management](/syntphony-messaging-portal/messaging-tools/administration/role-management.md).

{% hint style="info" %}
**Portal users are not Live Agent agents.** User Management controls access to the Messaging Portal (Communication, Planning, Administration, and related modules). Agent accounts for chat handling are created separately in the Live Agent Console.
{% endhint %}

## Steps

1. Open **Administration** and go to **User Management**.
2. Select **Add user** (or equivalent action) and enter the user email and display name.
3. Assign a role profile (Agent, Supervisor, or Administrator) aligned with operational responsibilities.
4. Send or confirm the invitation so the user can set a password on first access (see [Login](/syntphony-messaging-portal/getting-started/login.md)).
5. Review account status periodically and deactivate users who no longer require access.

> **Disclaimer:** You must be an **administrator of the SCAI account** to create new users in the Messaging Portal. If you do not have administrator access, please contact your organization's SCAI administrator.

## Key operations

* Add and deactivate users.
* Assign users to role profiles.
* Review account status and module access scope.

## Validation

* The user can sign in with the assigned organization and credentials created while creating the SCAI account or organization password.
* Visible modules match the assigned role (see [Role Management](/syntphony-messaging-portal/messaging-tools/administration/role-management.md)).

## Expected outcome

Users can access the portal with permissions aligned to operational responsibilities.

## Related pages

* [Administration](/syntphony-messaging-portal/messaging-tools/administration.md)
* [Role Management](/syntphony-messaging-portal/messaging-tools/administration/role-management.md)
* [Login](/syntphony-messaging-portal/getting-started/login.md)


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