> For the complete documentation index, see [llms.txt](https://docs-conversational-ai.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-conversational-ai.syntphony.com/syntphony-messaging-portal/messaging-tools/communication.md).

# Communication

## Purpose

Provide the tools required to deliver outbound messages either to one recipient or to a segmented audience.

## Who this is for

Operators and supervisors that execute campaigns and customer notifications.

## Prerequisites

* A source phone number is configured in [Administration](/syntphony-messaging-portal/messaging-tools/administration.md).
* At least one approved template is available in [Construction](/syntphony-messaging-portal/messaging-tools/construction.md).
* Recipient data is available as direct numbers, contacts, or groups from [Planning](/syntphony-messaging-portal/messaging-tools/planning.md).

## Before you start

1. Complete Technology onboarding and Administration setup (phones, bots, sources).
2. Create templates.
3. Monitor sends from the [Dashboard](/syntphony-messaging-portal/dashboard.md) and [Analysis](/syntphony-messaging-portal/messaging-tools/analysis.md).

## Feature overview

* **Message to Client:** Send a templated message to one specific recipient.
* **Broadcast Message:** Send a message to multiple recipients selected by file upload or group.

## Expected outcome

Messages are sent through the configured source with traceable delivery outcomes for both individual and bulk communication flows.

## Related pages

* [Dashboard](/syntphony-messaging-portal/dashboard.md)
* [Message to Client](/syntphony-messaging-portal/messaging-tools/communication/message-to-client.md)
* [Broadcast Message](/syntphony-messaging-portal/messaging-tools/communication/broadcast-message.md)
* [Planning](/syntphony-messaging-portal/messaging-tools/planning.md)
* [Analysis](/syntphony-messaging-portal/messaging-tools/analysis.md)


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